A failure in access to editing and storing documents in the cloud of Google, Google Docs , let Internet users have difficulty to open text files, spreadsheets and presentations for over an hour on the evening of Wednesday.
The service went off the air at about 18h (GMT) and was completely inaccessible for about half an hour. The site returned to the air, but with an error message. “We are aware of problems with Google Docs and are working to resolve them as quickly as possible,” the company said in a statement.
At 19.18, Google announced that service had been restored completely. “We apologize for the inconvenience,” said new message from Google.
Google Docs, which competes with packaged applications for offices such as Office, Microsoft, until recently only worked with an Internet connection. In late August, however, Google announced that it would create an application to allow Chrome users have access to the service without being connected to the network .
The failure also exposes one of the problems caused by so-called cloud computing, where information and programs are to be stored on servers on the Internet, rather than the user’s computer. A flaw in a service provider leaves thousands of users without access. But according to proponents of the model, such failures are unusual, especially when compared to problems with personal computers that can also harm the user access to a program or file.